/* Timeline da conversa (1.1.6) dentro da Comunicação */
.cm-conversa>.tl-colunas{flex:1;min-height:0;display:grid;grid-template-columns:minmax(0,1fr)}
.cm-conversa>.tl-colunas.com-det{grid-template-columns:minmax(0,1fr) 340px}
.tl-principal{display:flex;flex-direction:column;min-width:0;min-height:0}
.cm-acoes .acao.on{background:var(--brand-soft);color:var(--brand)}

/* trilho de canal: marcador no centro, como no OneCRM */
.cm-conversa .trilho{position:relative;display:flex;align-items:center;justify-content:center;gap:8px;margin:20px 0 14px}
.cm-conversa .trilho::before{content:"";position:absolute;left:0;right:0;top:50%;height:1px;background:var(--line-soft)}
.cm-conversa .trilho .marca{position:relative;display:inline-flex;align-items:center;gap:7px;padding:5px 12px;border:1px solid var(--line);border-radius:999px;background:#fff;font-size:11px;font-weight:600;color:var(--ink-2)}
.cm-conversa .trilho .h{margin-left:6px;font-weight:400;color:var(--ink-3)}
.cm-conversa .trilho .obs{position:relative;background:#fff;padding:0 6px;font-size:10.5px;color:var(--ink-3)}
/* balões e conteúdo */
.cm-conversa .balao+.balao{margin-top:3px}
.cm-conversa .balao.publico{background:#fdf1ea;border:1px solid #f2d6c6;color:var(--ink)}
.cm-conversa .balao.saida.publico{background:#fff;border:1px solid #e8a07a;color:var(--ink)}
.cm-conversa .balao.email{background:#fff;border:1px solid var(--line)}
.cm-conversa .balao.saida.email{background:var(--brand)}
.cm-conversa .balao.template{background:#1d4fd8}
.cm-conversa .balao.falhou{background:#fff;border:1px dashed #f0b4ae;color:var(--ink)}
.cm-conversa .aviso-publico{display:inline-flex;align-items:center;gap:5px;font-size:11px;color:#a2451f;font-weight:600}
.cm-conversa .cab-email{font-size:11px;color:var(--ink-2);border-bottom:1px solid var(--line);padding-bottom:6px;margin-bottom:7px;display:flex;flex-direction:column;gap:1px}
.cm-conversa .tag-template{display:inline-flex;align-items:center;gap:5px;font-size:10.5px;font-weight:600;opacity:.85;margin-bottom:4px}
.cm-conversa .nota-estrelas{display:inline-flex;align-items:center;gap:5px;font-size:11px;color:#a2451f;font-weight:600;margin-bottom:5px}
.cm-conversa .tl-thumb{position:relative;width:180px;height:130px;border-radius:9px;overflow:hidden;border:1px solid var(--line);background:linear-gradient(135deg,#dbeafe,#fce7f3 55%,#fef3c7);cursor:zoom-in;display:grid;place-items:center;color:#fff;margin-top:4px}
.cm-conversa .tl-thumb i{position:absolute;left:0;right:0;bottom:0;padding:14px 8px 5px;font-style:normal;font-size:10.5px;color:#fff;background:linear-gradient(transparent,rgba(0,0,0,.5));display:flex;align-items:center;gap:5px}
.cm-conversa .legenda{font-size:11.5px;color:var(--ink-2);margin-top:4px}
.cm-conversa .balao.saida .legenda{color:#dbeafe}
.cm-conversa .audio{display:flex;align-items:center;gap:9px}
.cm-conversa .audio .play{width:26px;height:26px;border-radius:50%;background:var(--brand);color:#fff;display:grid;place-items:center;flex:none}
.cm-conversa .audio .onda{display:flex;align-items:center;gap:2px;height:20px}
.cm-conversa .audio .onda i{width:2px;border-radius:2px;background:#c4c9d0;height:12px}
.cm-conversa .audio .onda i:nth-child(even){height:18px}
.cm-conversa .audio .onda i:nth-child(3n){height:8px}
.cm-conversa .audio .dur{font-size:11px;color:var(--ink-3)}
.cm-conversa .arquivo{display:flex;align-items:center;gap:9px;margin-top:8px;padding:7px 10px;border:1px solid var(--line);border-radius:8px;background:#fcfcfd;color:var(--ink-2);font-size:12px;min-width:220px}
.cm-conversa .arquivo div{display:flex;flex-direction:column;line-height:1.3;flex:1}
.cm-conversa .arquivo b{color:var(--ink);font-weight:600}
.cm-conversa .arquivo span{font-size:10.5px;color:var(--ink-3)}
.cm-conversa .meta{display:flex;align-items:center;gap:5px}
.cm-conversa .meta .visto{display:inline-flex;align-items:center;gap:3px;color:var(--ok)}
.cm-conversa .origem{display:inline-flex;align-items:center;gap:4px;color:var(--ink-2);text-decoration:none;border-bottom:1px dashed var(--line)}
.cm-conversa .origem:hover{color:var(--brand)}
.cm-conversa .tl-erro{display:flex;align-items:flex-start;gap:7px;margin-top:4px;padding:7px 9px;border-radius:8px;background:var(--erro-soft);border:1px solid #fbd4d0;color:var(--erro);font-size:11px;max-width:340px}
.cm-conversa .tl-erro .acao{color:var(--brand);font-weight:600;cursor:pointer;width:auto;height:auto;display:inline}
.tl-nota{background:#fff8e1;border:1px solid #f2d98d;border-radius:10px;padding:9px 12px;max-width:74%;margin:0 auto 14px;color:#5c4400;font-size:12.5px}
.tl-nota .cab{display:flex;align-items:center;gap:6px;font-size:11px;color:#7a5b00;font-weight:600;margin-bottom:3px}
.tl-nota p{margin:0;white-space:pre-wrap}
.tl-menc{color:#8a6100;font-weight:700;background:#fdeeb5;border-radius:4px;padding:0 3px}

/* caixa de resposta */
.tl-comp{padding-top:0}
/* caixa de resposta no layout da aplicação */
.cp .tl-abas{align-items:center;margin-bottom:0}
.cp .cp-exp{margin-left:auto;width:26px;height:26px;color:var(--ink-3)}
.cp-tpl{display:flex;align-items:center;gap:8px;margin:0 -16px;padding:8px 14px;border-bottom:1px solid var(--line-soft);font-size:11.5px;color:var(--ink-2)}
.cp-tpl select{flex:1;height:28px;padding:0 10px;border:1px solid var(--line);border-radius:4px;background:#f9fafb;font:inherit;font-size:12px;color:var(--ink)}
.cp textarea{border:0!important;border-radius:0;padding:12px 2px;min-height:70px;margin-top:0;background:transparent!important;resize:none}
.cp.grande textarea{min-height:260px}
.cp.nota textarea{background:#fffbeb!important;border-radius:6px;padding:12px 10px;margin-top:10px}
.cp-rodape{display:flex;align-items:flex-end;gap:12px}
.cp-esq{flex:1;min-width:0;display:flex;flex-direction:column;gap:4px}
.cp-ferr{display:flex;align-items:center;gap:1px}
.cp-ferr .acao{width:26px;height:26px;color:var(--ink-2);font-size:13px}
.cp-ferr .barra{font-size:15px;line-height:1}
.cp-ferr .sep{width:1px;height:16px;background:var(--line);margin:0 6px}
.cp-linha{display:flex;flex-direction:column;align-items:flex-start;gap:4px;min-width:0}
.cp-esq>.cp-canal{align-self:flex-start}
.cp-canal{display:inline-flex;align-items:center;gap:5px;height:24px;padding:0 8px;border-radius:4px;background:#f1f2f4;color:var(--ink-2);max-width:100%;min-width:0}
.cp-canal select{appearance:none;-webkit-appearance:none;min-width:0;border:0;background:transparent;font:inherit;font-size:11.5px;color:var(--ink-2);outline:0;max-width:340px;text-overflow:ellipsis;padding-right:2px;cursor:pointer}
.cp-info{display:flex;align-items:center;gap:12px;flex-wrap:wrap;font-size:11px;color:var(--ink-3);white-space:nowrap}
.cp-info .janela{display:inline-flex;align-items:center;gap:4px}
.cp-info .janela.alerta{color:var(--alerta);font-weight:600}
.cp-enviar{display:flex;flex:none}
.cp-enviar .btn{height:30px;border-radius:4px 0 0 4px}
.cp-enviar .btn:only-child{border-radius:4px}
.cp-enviar .cp-mais{width:26px;padding:0;justify-content:center;border-radius:0 4px 4px 0;margin-left:1px}
.cp-menu{position:fixed;width:220px;padding:4px;border:1px solid var(--line);border-radius:6px;background:#fff;box-shadow:0 8px 24px rgba(15,23,42,.14)}
.cp-menu button{display:flex;align-items:center;gap:7px;width:100%;padding:8px 10px;border:0;border-radius:4px;background:0;font:inherit;font-size:12px;color:var(--ink);text-align:left;cursor:pointer}
.cp-menu button:hover{background:#f3f4f6}
.tl-abas{display:flex;gap:6px;border-bottom:1px solid var(--line-soft);margin:0 -16px 10px;padding:0 16px}
.tl-abas button{border:0;background:0;padding:11px 12px 9px;font:inherit;font-size:12.5px;font-weight:600;color:var(--ink-3);border-bottom:2px solid transparent;cursor:pointer}
.tl-abas button.on{color:var(--brand);border-bottom-color:var(--brand)}
.tl-comp.nota .tl-abas button.on{color:#7a5b00;border-bottom-color:#e0b43a}
.tl-comp.nota textarea{background:#fffbeb;border-color:#f2d98d}
.tl-info{display:flex;align-items:center;gap:10px;flex-wrap:wrap;font-size:11.5px;color:var(--ink-2)}
.tl-dest{display:inline-flex;align-items:center;gap:6px;height:28px;padding:0 4px 0 9px;border:1px solid var(--line);border-radius:6px;background:#fff}
.tl-dest select{border:0;background:transparent;font:inherit;font-size:12px;font-weight:600;color:var(--ink);outline:0;max-width:260px}
.tl-info .janela{display:inline-flex;align-items:center;gap:5px}
.tl-info .janela b{color:var(--ink)}
.tl-info .janela.alerta{color:var(--alerta);font-weight:600}
.tl-ferr{display:flex;align-items:center;gap:2px;margin-top:6px}
.tl-dir{margin-left:auto;padding-right:46px}
.tl-cont{font-size:11px;color:var(--ink-3);margin-left:8px}
.tl-anexo{display:inline-flex;align-items:center;gap:6px;margin-top:6px;font-size:11.5px;background:#f3f4f6;border-radius:6px;padding:3px 4px 3px 8px}
.tl-anexo button{border:0;background:0;cursor:pointer;display:grid;place-items:center;color:var(--ink-3)}
.lgpd{display:flex;align-items:flex-start;gap:7px;margin:8px 0 0;padding:8px 10px;border-radius:8px;background:#fdf1ea;border:1px solid #f4dccd;color:#8a3d1c;font-size:11.5px}

/* detalhes: contato e seções em sanfona (dados e painéis de plugin) */
.tl-det{border-left:1px solid var(--line);background:#fff;overflow:auto;min-width:0}
.tl-det-topo{display:flex;align-items:center;justify-content:space-between;height:46px;padding:0 12px 0 16px;border-bottom:1px solid var(--line-soft)}
.tl-det-topo h3{margin:0;font-size:13.5px;font-weight:600}
.tl-det-ct{display:flex;align-items:center;gap:12px;padding:16px;border-bottom:1px solid var(--line-soft)}
.tl-det-ct .ic-ct{width:40px;height:40px;border-radius:8px;background:#eaf1fe;color:var(--brand);display:grid;place-items:center;flex:none}
.tl-det-ct .ic-ct.foto{overflow:hidden;background:#e5e7eb}
.tl-det-ct .ic-ct.foto i{width:100%;height:100%;background-size:cover;background-position:center}
.tl-det-ct b{display:block;font-size:13px}
.tl-det-ct span{font-size:11.5px;color:var(--ink-3)}
.tl-det-ct a{margin-left:auto;font-size:11.5px}
.tl-acc{border-bottom:1px solid var(--line-soft)}
.tl-acc>button{display:flex;align-items:center;gap:8px;width:100%;height:36px;padding:0 14px 0 16px;border:0;background:0;font:inherit;font-size:10.5px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--ink-2);cursor:pointer;text-align:left}
.tl-acc>button .al{color:var(--ink-4);letter-spacing:-1px}
.tl-acc>button .tx{flex:1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.tl-acc>button svg{color:var(--ink-3)}
.tl-acc .corpo-acc{padding:2px 16px 14px;font-size:12px}
.tl-acc .corpo-acc .bloco{margin:0;border:1px solid var(--line-soft);box-shadow:none}
.tl-acc .corpo-acc p{margin:0 0 8px}
.tl-outra{display:flex;flex-direction:column;gap:1px;padding:6px 8px;margin:0 -8px 4px;border-radius:6px;color:var(--ink);text-decoration:none;font-size:12px}
.tl-outra:hover{background:#f1f3f5}
.tl-outra span{font-size:10.5px;color:var(--ink-3)}
.tl-campo{display:grid;grid-template-columns:1fr auto;align-items:center;gap:0 6px;margin-bottom:6px}
.tl-campo span{grid-column:1 / -1;font-size:10.5px;color:var(--ink-3)}
.tl-campo b{font-weight:500;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.tl-campo .acao{width:24px;height:24px}.tl-vai{font-size:11.5px;color:var(--ink-3)}
.tl-comp .tl-info{padding:8px 10px;border-radius:6px 6px 0 0;background:#f7f8fa;border:1px solid var(--line);border-bottom:0}
.tl-comp .tl-info+textarea{margin-top:0;border-radius:0 0 6px 6px}

/* timeline genérica (1.1.6, seção 13): ícone do plugin, balão com campos do descritor, partes do catálogo e detalhes da mensagem */
img.cn-ic{display:inline-block;vertical-align:-2px;flex:none}
.cm-conversa .tl-bal-wrap{position:relative;display:flex;align-items:flex-start;gap:4px;max-width:100%}
.cm-conversa .tl-bal-wrap.saida{flex-direction:row-reverse}
.cm-conversa .tl-bal-wrap .balao{min-width:0}
.cm-conversa .tl-mais{opacity:0;border:1px solid var(--line);background:#fff;border-radius:50%;width:22px;height:22px;display:grid;place-items:center;cursor:pointer;color:var(--ink-3);flex:none;margin-top:4px;transition:opacity .12s}
.cm-conversa .tl-bal-wrap:hover .tl-mais,.cm-conversa .tl-mais:focus{opacity:1}
.cm-conversa .balao.com-cab{background:#fff;border:1px solid var(--line);color:var(--ink)}
.cm-conversa .balao.saida.com-cab{background:var(--brand);color:#fff;border-color:var(--brand)}
.cm-conversa .balao.saida .cab-email{color:#dbeafe;border-bottom-color:rgba(255,255,255,.3)}
.cm-conversa .balao.saida .cab-email a{color:#fff}
.cm-conversa .tl-thumb.video{background:linear-gradient(135deg,#1f2937,#4b5563)}
.cm-conversa .tl-figurinha{font-size:44px;line-height:1.1}
.cm-conversa .tl-citacao{border-left:3px solid var(--line);padding:2px 8px;margin:4px 0;color:var(--ink-2);font-size:12px}
.cm-conversa .tl-naosup{display:flex;align-items:flex-start;gap:8px;margin-top:4px;padding:8px 10px;border:1px dashed #c9ced6;border-radius:8px;background:#fafbfc;color:var(--ink-2);font-size:12px;max-width:340px}
.cm-conversa .tl-naosup div{display:flex;flex-direction:column;line-height:1.35}
.cm-conversa .tl-naosup b{color:var(--ink);font-weight:600}
.cm-conversa .tl-naosup span{font-size:11.5px}
.cm-conversa .tl-local a{color:var(--ink-3)}
.cm-conversa .balao.saida .arquivo,.cm-conversa .balao.saida .tl-naosup{color:var(--ink-2)}
.modal.tl-md{width:min(1120px,calc(100% - 48px));height:min(86vh,860px);display:flex;flex-direction:column}
.tl-md .cab{padding-bottom:12px;border-bottom:1px solid var(--line)}
.tl-md .cab h2{display:flex;align-items:center;gap:8px}
.tl-md-corpo{flex:1;min-height:0;display:grid;grid-template-columns:300px minmax(0,1fr)}
.tl-md-corpo.sem-cont{grid-template-columns:minmax(0,1fr)}
.tl-md-lado{overflow:auto;padding:14px 18px 18px 20px;border-right:1px solid var(--line-soft);background:#fbfbfc}
.tl-md-principal{min-width:0;min-height:0;display:flex;flex-direction:column;padding:14px 20px 16px}
.tl-md h4{margin:16px 0 8px;font-size:10.5px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--ink-3)}
.tl-md-lado h4:first-child,.tl-md-principal h4{margin-top:0}
.tl-md-caixa{border:1px solid var(--line);border-radius:8px;background:#fff;padding:4px 12px}
.tl-md-l{display:flex;flex-direction:column;gap:1px;padding:7px 0;border-bottom:1px solid var(--line-soft)}
.tl-md-l:last-child{border-bottom:0}
.tl-md-l span{font-size:11px;color:var(--ink-3)}
.tl-md-l b{font-weight:500;font-size:12.5px;color:var(--ink);display:inline-flex;align-items:center;gap:5px;overflow-wrap:anywhere}
.tl-md-cont{flex:1;min-height:0;overflow:auto;border:1px solid var(--line);border-radius:8px;background:#fff;padding:16px 18px;font-size:13px;line-height:1.6;color:var(--ink)}
.tl-md-cont p{margin:0 0 10px;white-space:pre-wrap;max-width:80ch}
.tl-md-cont .arquivo{max-width:420px}
@media (max-width:760px){.tl-md-corpo{grid-template-columns:minmax(0,1fr);overflow:auto}.tl-md-lado{border-right:0;border-bottom:1px solid var(--line-soft);overflow:visible}.tl-md-cont{overflow:visible}}.cm-conversa .balao.so-cartao{background:transparent;padding:0;border:0}
.cm-conversa .balao.so-cartao .arquivo,.cm-conversa .balao.so-cartao .tl-naosup{margin-top:0}
.tl-md-anexos{display:flex;flex-wrap:wrap;gap:8px;padding-bottom:12px;margin-bottom:12px;border-bottom:1px solid var(--line-soft)}
.tl-md-anexos .arquivo{margin-top:0}
.cm-conversa .balao p.tl-longo{max-height:14.5em;overflow:hidden;-webkit-mask-image:linear-gradient(#000 70%,transparent);mask-image:linear-gradient(#000 70%,transparent)}
.cm-conversa .tl-ver-mais{display:inline-block;margin-top:6px;padding:0;border:0;background:0;font:inherit;font-size:11.5px;font-weight:600;color:var(--brand);cursor:pointer}
.cm-conversa .balao.saida .tl-ver-mais{color:#fff;text-decoration:underline}
.cm-conversa .tl-grade{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px}
.cm-conversa .tl-grade .arquivo{margin-top:0;min-width:0;width:230px}
.cm-conversa .tl-grade .arquivo b{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.cm-conversa .tl-grade .tl-thumb{margin-top:0;width:140px;height:96px}
.tl-md-anexos .tl-grade{margin-top:0}.cm-conversa .tl-bal-wrap .balao.com-cab{width:560px;max-width:calc(100% - 26px)}
.cm-conversa .tl-grade{align-items:flex-start}
.cm-conversa .tl-img{max-width:180px}
.cm-conversa .tl-grade .tl-img{max-width:140px}
.cm-conversa .arquivo div{min-width:0}
.cm-conversa .arquivo b{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.tl-md-anexos .tl-grade .arquivo{width:260px}.cm-conversa .grupo .col:has(.balao.com-cab){flex:1 1 auto;max-width:min(680px,92%)}
.cm-conversa .grupo .col:has(.balao.com-cab) .tl-bal-wrap{width:100%}
.cm-conversa .tl-bal-wrap .balao.com-cab{flex:1 1 auto;width:auto;max-width:none}.tl-md-anexos{padding:12px 0 0;margin:14px 0 0;border-bottom:0;border-top:1px solid var(--line-soft)}
.tl-md-cont p+.tl-md-anexos{margin-top:4px}

/* template cadastrado por conta: variáveis + prévia antes de enviar */
.tl-tpl-grade{display:grid;grid-template-columns:1fr 1fr;gap:16px;align-items:start}
.tl-tpl-fundo{background:#efe7dd;border-radius:8px;padding:12px}
.tl-tpl-balao{background:#fff;border-radius:7px 7px 7px 0;padding:8px 10px;box-shadow:0 1px 1px rgba(0,0,0,.08);font-size:12.5px;color:#111}
.tl-tpl-balao .cab{font-weight:700;margin-bottom:4px}
.tl-tpl-balao .rod{color:#6b7280;font-size:11px;margin-top:6px}
.tl-tpl-balao mark{background:#dbeafe;color:#1e40af;border-radius:3px;padding:0 3px}
.tl-tpl-balao mark.sem{background:#fef3c7;color:#92400e}
.tl-tpl-btn{background:#fff;border-radius:7px;margin-top:3px;text-align:center;color:#0284c7;font-size:12.5px;padding:6px;box-shadow:0 1px 1px rgba(0,0,0,.08)}